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Successful Transaction with Johannes from South Korea and the AMD360D Digital Foil Printer Issues Resolved
Release time:
Feb 12,2024
Johannes, a client from South Korea, recently purchased an AMD360D Digital Foil Printer for his business operations. Following the purchase, he encountered several issues while operating the equipment and reached out for technical assistance. Below are the problems identified and their respective solutions provided to ensure optimal performance of the printer.
Problems and Solutions:
Alarm Sound due to Lack of Paper:
Issue: Johannes received an alarm sound but was unsure about the cause and how to address it.
Solution: The alarm indicates a lack of paper. To resolve this, you need to load paper into the printer and then transfer the file from your computer to print.
Printing Larger Sizes without Quality Adjustment:
Issue: Johannes inquired about using larger material sizes, such as 315X467mm, and whether it would require changing the print quality parameter.
Solution: The print quality is fixed and does not require adjustments. Instead, you only need to change the paper specification in the printer settings to match your material size.
Adjusting the Foil Image:
Issue: A request to slightly modify the foil image design.
Solution: To adjust the foil image, changes should be made on the computer where the pattern position can be modified before printing.
Stopping the Alarm Sound:
Issue: Johannes needed guidance on how to stop the alarm sound when it occurs.
Solution: To stop the alarm sound, simply click 'Cancel' on the control panel of the printer.
Improving Print Quality:
Issue: Concerns regarding subpar print quality were raised.
Solution: It is recommended to use a smooth material for printing since the print head of the AMD360D operates on a flat surface. This will help enhance the quality of the print output.
Inconsistent Print Quality Across Rows:
Issue: The foil image was being printed across 3 rows and 7 columns with consistent images. However, the quality deteriorated in the third row.
Solution: It is suggested to increase the printing concentration and boldness of the file lines to ensure uniformity in print across all rows.
Through a series of queries and responses, Johannes' concerns regarding the operation and performance of his newly acquired AMD360D Digital Foil Printer were addressed. The solutions provided aimed at resolving the technical issues faced, ensuring that he could achieve optimal printing results.
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